FAQ's

Bricky Portraits

Do you make pets?
Yes we do! However, dogs count as a person. So just include a picture of the so we have something to use as a reference

Can i request a custom item in the hand of my portrait? 
Unfortunately we can't guarantee requests of this type. We've noted this request and plan to introduce this in future!

Can i see my order before it's delivered? 
Absolutely!
We'll email your final designs to you before printing. You can then approve, or request changes. Please note - if we don't receive a reply within 48 hours, we'll send it to print. We're sure you'll love it!

Are revisions really free?  
Revisions are small changes to your finished art-file; tweaks to hair color, facial expressions, captions and layout). These are 100% free and unlimited - so we can help get things perfect for you!

Any major redesigns which differ from the info you provided at the time of order are not considered revisions (eg. you change your mind about clothing). These may incur a small additional charge. Please ensure you're happy with the information you have provide in the "extra requests" section, and we're sure you'll love it.

Can i only have 6 people in my portrait? 
Due to our canvas sizes - 6 fits on quite snuggly!
We offer a secret range of additional sizes which can cater to ANY number of mini-figures. Just get in touch with hello@getbricky.com so we can arrange this.

How do you decide what clothes to give my mini-figure portrait? 
We provide the opportunity to upload photos and leave notes to explain exactly how you want your portrait to wear! If no additional info is provided, we will default to using the clothes worn in the photos you've uploaded.

Can i customise facial expressions?
Ofcourse! Just leave a note to the artist, try your best to specify what kind of emotion you'd like and which person you'd like to have it. 

Returns

What if I'm not happy my portrait once it arrives?

If you're not 100% happy, contact us and we'll fix it. Your happiness is our number 1 priority. 

Reach out to our customer service team within 24 hours of receiving your delivery. We will work with you on making things right.

What is your return policy?
As every product we make is made to order - a return is of no benefit to anyone. We design your custom artwork with as much care as possible to ensure no problems will occur. 

What if I need to cancel my order?
We have a tight team who work to get orders completed quickly. To cancel an order, you must email support@gebricky.com within 12 hours of your order being placed and we will process a refund at our discretion. After 12 hours, it will under no circumstance be possible to cancel your order. 

Something is missing from my order!
If you feel something is missing, it'll be an honest mistake. Just get in touch and we'll work with you to make sure you have everything you paid for as quickly as possible.

My Item Has Arrived Damaged!
While our design and print quality control is world leading - occasionally things can get damaged in transit. Just send pictures of the damaged product and packaging to hello@getbricky.com within 48 hours and we will work fast to get a replacement to you as quickly as possible.

Shipping

How long will it take to receive my order?

USA: We estimate orders to arrive within 2-3 weeks from the date of purchase assuming no edits of your proof. Add 3-4 business days to your estimated delivery date to accommodate for any edits requested. 

Australia, UK, Canada: We estimate orders to arrive within 2-4 weeks from the date of purchase.Add 3-4 business days to your estimated delivery date to accommodate for any edits requested.

When will I receive my tracking number?
You should receive your shipping confirmation email and tracking number within 3-4 business days after approving your proof. During holidays and sales, it may take as long as 5-7 business days to receive your shipping confirmation.

What are your shipping costs?
We subsidise part of the shipping to get you the best deal. This costs £4.29, anywhere in the world. If you're paying in USD, EURO, CAD, or AUD - you'll see this price converted at the live rate.